Machine translation. The Portuguese version is the official one.
Service Charter to the User
The Service Charter to the User (Lei 13.460/2017 — Brazilian law establishing rights for users of public services) informs the services provided by CIDES-VRC, the means of access, and the service commitments.
Service channels
- Ombudsman's Office — complaints, grievances, suggestions, and compliments (complaints may be anonymous).
- Access to Information (e-SIC) — information requests.
- In-person and telephone service through the Ombudsman's Office.
Commitments
Registration by protocol number, follow-up by the citizen, and response within the legal deadlines.
Base content — edit in the administrative panel (Pages).